Account deletion
Deleting your myrecovery app account
We respect your right to request a deletion of your app account.
Modern Slavery & Child Labour Statement
Introduction
Healthcare Outcomes Performance Company (HOPCo) Ltd, trading as HOPCo, myrecovery and msk.ai, is committed to conducting its business fairly, honestly and openly.
Our head office is in London, UK and we are a global organisation that works with public sector and private organisations across the world to implement and deliver our solutions. We take a zero-tolerance approach to modern slavery in both our business and our supply chain.
HOPCo does not tolerate the crimes of modern slavery, human trafficking and child labour in all of their forms, in line with the Modern Slavery Act 2015 (UK) and other relevant laws, regulations and standards in the other countries that we operate within.
We ensure that modern slavery, human trafficking and child labour does not take place in our business or our supply chain.
We are committed to:
- Only working with suppliers and partners who adopt the same ethical standards in relation to modern slavery, human trafficking and child labour as we adopt in our business
- Promoting best practice procurement processes with the aim of eliminating the risk of modern slavery, human trafficking and child labour
- Ensuring that our customers can be confident that our products and services are free from modern slavery, human trafficking and child labour
- Ensuring that our HR and procurement teams are aware of the relevant laws, regulations and standards and understand their role in supporting our policies on modern slavery, human trafficking and child labour
- Understand the heightened risks that may occur in some territories and in relation to some supplies and tailoring our approach accordingly
- Not hiring any child in any country that has not yet reached the age of completion of compulsory schooling in that country, and, in any case, not before the age of 15
- Not subject any employee under the age of 18 to performing any hazardous duties
This statement was last reviewed on 11th Nov 2025
If you wish to do this, please email support@myrecovery.ai with the subject “Delete app account”. The email must be sent from your registered account username, i.e. the email you use when logging in.
Once we’ve deleted your app account, we’ll send you a confirmation email, and then no further messages.
If you have already used the app, then we are required to seek permission from your Data Controller (usually your hospital or care provider) to delete this data. They may request that the data is transferred to them or is kept for a specified retention period, which can be up to 8 years.